Delete your account | FacilityDash

1. Who has an account

FacilityDash accounts belong to staff who were invited by a treatment facility. Clients, the people in a facility's care, do not have accounts. This page is for staff. FacilityDash and its apps are made by App Me Developers LLC.

2. How to ask

There are three ways. Use whichever is easiest.

In the app. Open Your account, then choose Delete my account.
In a browser. Sign in, open Your account, then choose Delete my account.
Through your facility. Ask the person who manages users at your facility to close your account.

If you cannot sign in and cannot reach your facility, write to support@facilitydash.app from your work email address. Tell us which facility you work for. Do not include client information. We pass the request to your facility's administrators.

3. What happens next

You are signed out everywhere, right away. When you ask from the app or a browser, every device you were signed in on is signed out and stops receiving notifications.
Your facility's administrators are told. The request goes to the people who manage users at your facility.
An administrator closes the account. This usually happens within a week. Once it is closed you can no longer sign in.

Changed your mind? Until an administrator closes the account you can sign in again and choose Keep my account to cancel the request.

4. What ends and what is kept

Closing your account ends your access. It does not erase the facility's records. The law requires a treatment facility to keep certain records and to be able to show who did what, so those records stay and remain attributed to you.

What closing an account does
What	What happens to it
Your access to FacilityDash	Ends. You can no longer sign in at that facility.
Your signed-in devices	Signed out. They stop receiving notifications.
Your second sign-in step	Cleared, with its backup codes, when your last facility closes your account.
Documents you signed	Kept. A signed clinical document cannot be changed and keeps the name of the person who signed it.
The log of access to client records	Kept for at least six years. It keeps showing your name against what you read and changed.
The record of disclosures you made	Kept for at least six years.
Your name and work email on those records	Kept, so the records above stay readable.

Other work records your facility keeps about you, such as timesheets, are the facility's records. Ask your facility how long it keeps them.

5. If you work at more than one facility

One request reaches every facility where your account is active. Each facility closes your account on its own side.

6. If you are a client

Clients do not have FacilityDash accounts, so there is no account to delete. To see, correct or get a copy of your record, or to ask what happens to it, contact your facility. If you write to us, we will pass your request on to the facility.

7. If you need help

If your facility has no other administrator who can close your account, or something on this page did not work, write to support@facilitydash.app. See Support for what to include. Our Privacy Policy explains how we handle information.